Frequently Asked Questions
Requirements
ALL Dogs Need to:
- BE healthy and up to date on all vaccinations and exams and free of any parasites or pathogens. (Vaccinations to include Rabies, DHPP, negative Fecal. Titers also accepted)
- BE free of fleas and ticks and flea/tick prevention should be in use
- BE 30lbs or less and/or a gentle senior dog (7+ yrs)
- BE Spayed or Neutered
- BE 6 months old or older
- PASS a temperament test through a ‘Meet n’ Greet’ or half day of daycare
- Have good social skills (a MUST!) No bullies or aggressive behavior
Dog Park
- You must first enter your information via the ‘CONTACT US’ or ‘SIGN UP’ section our website. You can also find out more information by email (info@comfydogdaycare.com), text or phone call (888-99COMFY).
- Once we receive your information, we will be in touch to schedule a ‘Meet n’ Greet’ or ½ day daycare to evaluate your dog’s temperament.
- Comfy Dog Club offers a Clean & Safe Space for dogs and their humans
- Regular Fecal tests and health checkups are required for all doggy members
- All dogs must be spayed or neutered
- All dog members are assessed and temperament tested by professional dog trainers
- Onsite Dog Specialists are present to monitor dog behavior and play, as well as diffuse any aggression
- Dogs that play rough or annoy other dogs will not be allowed in the club or may have membership revoked
- Dog Focused & Relationship Building
- Multiple dog-focused enrichment activities that cater to a dog’s natural instincts
- Variety of interactive, bond-based dog sports and activities
- Nature Based
- Natural environment
- Wide open space offers plenty of room for everyone to spread out and enjoy
- A natural, outside environment provides physical and mental stimulation and enrichment for both dogs and their humans
- Social
- Interact with other like-minded dog and nature lovers
- Stress free dog park for ‘Good Dogs’ and their ‘Responsible Humans’
YES! We encourage all members to feel free to work from the club! Break up the monotony, get motivated, increase productivity. Get out of the office or your house and surround yourself with nature and dogs!!!
Yes we offer free WIFI for all members. The club is equipped with Fiber Optic internet and multiple hot spots throughout the space.
No. Guests (without dogs) of members may enter with active membership holders, provided the club waiver is signed. You can also choose a daily pass if you would just like to check us out for a day.
Yes! Members can bring any non-member people (no dogs) to the club at any time; there is no charge. These non-member people are considered your guests, and you are responsible for their behavior while they are in the park. Make sure they understand and follow all park rules.
If a dog is bothering yours or not following club etiquette, notify a staff member or use our ‘Report a Bully’ system.
Doggy Daycare & Sleepovers
- Current Comfy Dog Club members can make reservations through our Client Log-In page, or by email (info@comfydogdaycare.com), text or phone call (888-99COMFY)
- Once reservations are made you will receive email and text confirmations and reminders.
- New Clients must first schedule and attend a ‘Meet n’ Greet’ before making reservations.
- To avoid any additional fees, please cancel at least 2 days prior to check-in day. For peak and holiday times we require at least 5 days’ notice for cancellations.
- If you would like your pup’s pick-up or drop-off date changed, please give us at least 24 hours’ notice and we will accommodate the best we can. We are very schedule orientated and plan our life around our guests. We strive to be as flexible as possible, but we also like to keep everyone organized and on schedule too!
- Any Cancellations or Changes to your reservation can be made through our Client Log-In page or by email (info@comfydogclub.com), text or phone call (888-99COMFY)
Definitely! To be considered for Comfy Dog Club membership, we do require a complimentary Meet n’ Greet. The meetings last about 30 minutes in which you will have a chance to meet our pack and tour our home. During this time, we will also assess your dog’s temperament to determine if he or she will be a good fit for Comfy Dog Club. If additional assessment is needed, we may require your dog to attend one day of our Doggy Daycare Enrichment Program for further evaluation.
- Yes! We have a large, safe, grassy, park-like front yard with plenty of areas of sun and shade. Our yard is completely fenced in and has access to our deck and home.
- Comfortable Home Setting. Our business is in our homes, so guests can feel free to lounge out on the deck, play in our safe, fenced-in yard, or just be a couch potato.
- Experience. Our owner is a certified professional dog trainer that has raised, cared for and trained dogs of all sizes and temperaments for over 15 years. Through her experience she has also developed excellent skills in doggy language and communication.
- Crate free! No crates unless instructed by the owner (for sleeping training, etc.). Our guests are free to roam around in a crate free environment. We want to make sure our guests’ stay is as comfortable and close to their home routine as possible. If our doggy guests normally use a crate (for sleeping, training, calm time, etc.) we will be happy to accommodate.
- Freedom. When your dog is in an environment that is not overcrowded, intimidating or stressful, they can feel free to be themselves and let their personalities shine through!
- Familiarity. Unlike other large boarding facilities where no one really gets to know your dog and the staff changes constantly, here at Comfy Dog Club your pup can always look forward to seeing a familiar friendly face.
- Extremely conscientious to your dog’s needs. Because we are a small, family-owned business, we are able to get to know your dog individually. Every pup is special in their own way and we make a whole-hearted effort to develop a loving relationship and strong bond with each and every dog we care for.
- Positive reinforcement is the only type of communication we use.
- Clean and safe environment. Our play yard and doggy quarters are cleaned multiple times daily. Only pet-safe, non-toxic, green cleaning products are used. Unlike other facilities you may have visited, we are not understaffed and overcrowded, so we are able to keep a close eye on our doggy guests at all times.
- Healthy organic homemade treats available for all guests including bedtime treats.
- Purified drinking water.
- Always staffed throughout the night. After all, we live here too!
- No crates are used unless otherwise instructed by the owner (for sleeping, training, etc.). We operate in a crate free environment but also want to make sure our guests’ stay is as comfortable and close to their home routine as possible. If they normally sleep in a crate or if it is used for training, etc. we will be happy to accommodate.
Required:
- Food, medications (oral only), collar or harness with ID tags, Updated vaccination records, completed online registration, signed contract, leash
Optional:
- We have extra everything! Beds, blankets, bowls, treats, toys, chewies. We want your furbaby to feel at home, so please feel free to bring whatever will help him/her feel more comfy (ex: special treats, a favorite blanket or toy – must be willing to share!).
- This our Full-time, stay at home job. We may need to occasionally run out to do short errands, but the dogs are never left alone for long periods of time.
- Yes! We are always staffed throughout the night. After all, we live here too!
- Of course! Please check and follow our Facebook and Instagram pages to see regular pictures and videos of all our guests having fun on their doggy vacations! Throughout the years we have found that directing all clients to our social media pages has been a very efficient way of keeping everyone happy and up to date on how their furkid is doing during their stay with us without taking much time away from their care. We do not individually text, call, or email people as it is very time consuming and takes away from the intensive care and attention we give to our guests. We will, of course, call asap in the rare event of an emergency, if your dog becomes sick or injured or requires a visit to the vet.
- Since this is our private home, we do not have 24-hour video access for our clients. 24-hour surveillance cameras are set up so that the owners have the ability to view the entire play yard at all times. We are very diligent about posting pictures and videos on our social media pages. We want to make sure you feel connected to your pup while you are apart and get a good feel on how much they are enjoying their vacation, so you can enjoy yours!
Dogs need routine; especially in a new environment. It is only natural for a dog to feel a bit anxious when in a new place and away from their family. While caring for a group of dogs in our home, we have found that they thrive on an established schedule. Learning our daily routine and knowing what to expect when visiting their vacation home reduces anxiety and stress levels significantly. With a little bit of structure, they can feel secure, relax and enjoy a well-rounded day.
7:00am - 9:00am: Morning potty breaks & breakfast
9:00am – 12:00pm: Play yard time, Walks, Games, playtime and socialization with the other guests
12:00pm – 2:00pm: Lunch (if needed), Nap, Relax, Lounge time
2:00pm – 5:00pm: Play yard time, Walks, Games, playtime and socialization with the other guests
5:00pm – 7:00pm: Wind Down time and Dinner
10:00pm – 11:00pm: Last potty break, bedtime snacks, wind down time while listening to relaxing music
***Activities vary daily
***To aid in proper digestion and avoid stomach upset, all dogs will have 30 minutes of ‘quiet time’ before and after meals
***Check our Facebook and Instagram pages for regular updates and posts of your pup having fun on their doggy vacay! (including pictures and videos)
We are here 24/7 caring for all our doggy guests.
Our business hours are:
Monday – Friday 7:00am – 7:00pm
Saturday & Sunday 9:00am – 3:00pm
Comfy Cab hours:
Monday – Friday 9:00am – 3:00pm & 5:00pm – 7:00pm
Saturday & Sunday 9:00am – 3:00pm
(by appointment only)
Comfy Dog Club offers doggy daycare and sleepover services in the spring/summer/fall months. We are open April 1st through October 31s . Every year we are closed for winter break from November 1st through March 30.
- My dog is just a number.
- The place is loud and intimidating. Not an inviting environment.
- My dog comes home smelling like urine.
- My dog comes home with injuries.
- The staff seemed inexperienced and uninterested in my dog.
- I have to pay extra just so my dog can get some attention.
- My dog is confined all day.
- It always seems like a different person is there to take care of my dog.
- My (shy/old/small/really young) dog seems very stressed and fearful when he/she is there.
- My dog’s personality changed after he/she came home (stressed, anxious, fearful, etc).
- My dog is left alone all night.
- Dog to Human Ratio
- A large number of dogs in crowded settings, with very few staff to clean up after them, will inevitably lead to unsanitary conditions.
- With too many dogs, and too little staff, dogs become simply a number and are deprived of any special attention they may need.
- This is an excitable environment, where it can be difficult to relax. It brings out nervousness and aggression in more dominant dogs, while it can be very intimidating for timid or shy dogs
- Staff:
- Inexperienced and uncaring.
- Interactions with constantly alternating staff members deprives your dog of the ability to develop a loving, trusting bond with one person.
- Putting inexperienced people in charge of watching over a large number of dogs with different personalities leads to chaotic, out of control and potentially dangerous situations. Overwhelmed staff members may not notice or pick up the signals of a play session becoming too rough or a dog showing signs of aggression since it is difficult to keep an eye on every single dog at all times.
- Add-on costs:
- If you have researched other dog boarding facilities, you will find out that most charge extra for walks, treats, playtime, even how much attention and affection your dog is given during their stay.
Comfy Cab
Having new people coming in and out of the home throughout the day can be very disruptive and stressful for our doggy guests (and us!), therefore we require our clients to use the complimentary Comfy Cab service for pick up and drop off.
No. Our all-inclusive sleepover and daycare rates include the cost of pick up and drop off service with Comfy Cab.
- Comfy Cab service is your pet’s personal chauffeur at no extra charge. Pick up and drop off is already included in the sleepover and daycare rates.
- Our Comfy Cab Chauffeur will pick up your dog from your home, place of business, etc and safely transport him/her to our home on the first day of his/her doggy vacay, and then return him/her on drop off day.
- Comfy Cab operates weekdays 9am - 3pm & 5pm-7pm; and weekends 9am – 3pm
- When booking your pups’ stay we will set up an approximate pick up and drop off time that will work for you.
- On drop off or pick up day your doggy’s chauffeur will communicate with you to give you a more exact time via text messages:
- Pick-up:
- 1st Text: Sent when we are on our way to pick-up your fur baby along with an ETA.
- 2nd Text: Sent when we have arrived at the pick-up location and to let you know we have your pup safe and secure and ready for transport.
- 3rd Text: Sent when we safely arrive at your pup’s vacation destination (our home).
- Drop-off:
- 1st Text: Sent when we are on our way to your pup’s drop-off location along with an ETA.
- 2nd Text: Sent when we have arrived at the drop-off location. In the event that no one is home; we will follow all drop off directions, make sure your pup has everything he/she needs and is comfy and settled in before we leave.
- Pick-up:
There is no need for anyone to be home when we are picking up or dropping off your pup. We will make all the arrangements ahead of time as well as communicate regular status updates on travel day. Clients may also leave detailed instructions for us to follow upon arrival.
- Convenience. One less thing to stress about on your traveling days.
- Time saver. You will not have to worry about dropping off or picking up your pup within a certain time frame.
- Safe, Professional, Reliable. No need to impose on family, friends or neighbors.
- Compassionate. We offer a personalized service that provides excellent, gentle care for your dog. Your pup will receive plenty of love and personal attention.
- Punctual and flexible. We are always on time. We also understand that schedules change, flights get cancelled, emergencies happen. If there is a change in plans, we will be happy to accommodate.
- Less stressful for your dog. Our dogs feel our stress. Their owners leaving can become even more stressful if they are being rushed around from place to place or if they have to watch their owners leave them from an unfamiliar location.
- Provides socialization with a friendly person outside the family.
- Come home and relax. There is no need to rush to pick up your furkid; arrangements have already been made. Your pup is scheduled to be dropped off or will be home safe awaiting your arrival.
- In the event of an emergency or unexpected delay, we will return to pick your dog back up and extend their stay with us.
- Most likely this scenario will be avoided since we are in communication with you up until you are boarding your flight.
- Monday – Friday 9:00am – 3:00pm & 5:00pm – 7:00pm
- Saturday & Sunday 9:00am – 3:00pm
- (by appointment only)